Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We have all types shipping methods online and ofline both

Do You Ship Internationally?

No we don"t do

How Long Will It Take To Get My Package?

After giving order you will get your order within 5 to 7 days .

Can I make a credit/debit card or Internet Banking payment on Jnd mart through my mobile?

Yes, you can make credit card payments through the mobile site. jnd mart uses PayU as a payment gateway for credit/ debit card payment. PayU uses high end technology to protect your card information.

PAYMENT

What Payment Methods Are Accepted?

We accept the following modes of payment: Debit/Credit Cards/Net banking of all major banks Cash On Delivery (COD) NEFT/RTGS

Is Buying On-Line Safe?

Your online transaction on Jnd is secure with the highest levels of transaction security currently available on the Internet. jnd mart uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on JND mart are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

How do I place Cash on Delivery (C-O-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Can I make a credit/debit card or Internet Banking payment on jnd mart through my mobile?

Yes, you can make credit card payments through the mobile site. jnd mart uses PayU as a payment gateway for credit/ debit card payment. PayU uses high end technology to protect your card information.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card options please contact your bank for Debit Card/Credit Card issue.

How can I order for large quantities of the product as part of a corporate order?

You can write to sales@jndmart.com for your corporate requirements.and you can call us 18002700966

Order & Retunrs

How do I place an Order?

Ordering at jnd MART is easy. Placing your first order at jnd ? Please follow the below mentioned steps: Just select the items you want to shop. Enter your shipping address. Enter your payment information and you are company. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on 18002700966 to book your order on COD mode. Call Timings:- 24*7.

How can I cancel my order?

You can cancel an order using any of the below mentioned methods: By contacting us on our helpline number - 18002700966 (24/7) hours. By writing to us at Jndmart.com.

How long it takes to deliver the Order?

It takes 5-7 days to ship an order. Once shipped, a product should be delivered to you within 6 days. However, there might be some delay in delivery due to below mentioned reasons: If the area where you live is very interior in the region. Natural calamities like heavy rain, earthquake etc. Political disturbance, National and Regional holidays etc.

How Do I Track My Order?

Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. Or maybe you can simply go to the “Track now” option available on our website.

How Can I Return a Product?

Customer should follow the below mentioned steps in order to Return any item. Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that A. The product is unused. Not even once B. Brand packaging should remain intact. C. Invoice should be available D. All the tags/labels should be available We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days. Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner. Customer will have to handover the product to the courier boy. Once picked up product will be sent to us by the courier partner. Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time. If any damage/defect is found from Industrybuying end, we will try to arrange a replacement; however, it depends on the availability of the product. In case of refund, money will be refunded to the customer. In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postat the below mentioned address once the request for reverse pickup is raised: Once sent, customer needs to share the Courier slip along with the following bank details at Care@jndmart.com: Account number Account holder name (Same as registered with jndmart.com) IFSC Code Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time. If any damage/defect etc is found from Industrybuying end, we will try to arrange a replacement; however, it depends on the availability of the product. In case of refund, money will be refunded to the customer. Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.

Will I receive a call before Jndmart attempts to deliver package at my place?

The courier person will call you before delivery only if he cannot find your location with the address shared.

I have a complaint about the courier guy who came to deliver my order.

Please let us know the details by contacting our Customer Support & we’ll look into this for you.
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